Business Professionalism Series: Session One-Effective Telephone Communication

From: Feb 20th, 2013 @ 3:30 pm To: Feb 20th, 2013 @ 4:30 pm

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Every ring means business!  The telephone techniques you and your team members use are crucial to your company’s success.  A telephone call can often be the customer’s first impression of your organization.  Your professional phone skills can create a positive image of your business and can be instrumental in developing customer loyalty.  Improperly handled phone conversations can lead to lost customers,      resulting in lost profits. 

Learn these professional phone skills: 

• The Power Of Your Voice
• Answering The Telephone
• Responding In A Timely Manner
• Placing Callers On Hold
• Taking Messages
• Voice Mail
• Transferring Calls
• Improperly Handled Calls

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